Returns & Refunds
15 days from delivery
You can request a return within 15 days from the delivery date.
Request approval first
Contact us via the Contact form or our Facebook page before sending anything back; we will share the return address once your return is approved. Do not send a parcel to any other address.
Include your order number, product name and reason for return. We reply within 24 hours.
Item condition and eligibility
Tell us the item's condition, whether it has been used, and whether any parts or packaging are missing. Item-specific eligibility and the condition required for your return are confirmed when your request is reviewed. Do not send the item before receiving approval.
Personalised items
NAYELO does not currently offer personalisation, so personalised-item exclusions do not apply to the current catalogue.
Damaged, faulty or wrong item
Describe the problem in the Contact form and keep the item and packaging. Share clear photographs through our Facebook page when requested so we can review the issue and confirm the next steps.
Return courier charges
Who pays the return courier charge is confirmed with you when your return is approved.
Refund method and timing
Refund is made to the customer's bank account or mobile wallet after the returned item is received and checked. Processing time is confirmed at approval. Refund details are arranged privately; never post banking or payment credentials publicly.
Need a hand?
Use the Contact form or Message us on Facebook. Service hours: 24 hours, every day. These terms do not remove rights that apply under applicable law.