Terms of Service
1. Seller and contact
This store is NAYELO Pakistan at nayelo.store. Use our Contact form or Facebook page for support. Service hours: 24 hours, every day. Expected response time: within 24 hours.
Pending seller information: registered legal seller identity and correspondence street address have not been supplied. A return address is shared privately after approval; do not send a parcel to any other address.
2. Products, prices and orders
Prices are in Pakistani rupees (PKR). Check the product, selected colour or Random Colour status, quantity and final total before confirming an order. Product availability is shown on the listing. Provide accurate delivery and contact details. Exact product contents and manufacturer instructions take precedence over styling props shown in images.
3. Payment
For Cash on Delivery orders, pay the PostEx rider when the parcel arrives. Select a payment method actually offered at checkout; this page does not promise an additional card, wallet or instalment service.
4. Delivery
PostEx delivery is nationwide Pakistan. Standard domestic delivery costs Rs 300 flat, separate from product prices. Delivery estimate: 3–4 business days. Orders are dispatched on working days after packing, and PostEx tracking is shared after dispatch. Read the Shipping & Delivery page for address and undelivered-parcel guidance.
5. Cancellations and returns
Contact NAYELO to request cancellation before dispatch. For returns, contact us within 15 days from delivery and obtain approval before sending anything back. Return courier costs and refund processing time are confirmed at approval. A refund is made to the customer's bank account or mobile wallet after the returned item is received and checked. Read the Returns & Refunds page.
6. Product use and personalisation
NAYELO does not currently offer personalisation. Read and follow the actual manufacturer's age recommendations, warnings and care instructions. Ask us if a product detail is missing before choosing. Our Privacy Policy explains how personal information is handled.
7. Questions and disputes
NAYELO serves customers in Pakistan. Raise a question or dispute through the Contact form or Facebook page so we can review it with you. Applicable law and mandatory consumer rights in Pakistan remain in effect; these terms do not remove rights that cannot lawfully be excluded.